All orders must be submitted in writing via U.S. Mail or email. Verbal orders are not accepted. Once an order is scheduled for production, Claridge will issue an order acknowledgment. Customers are solely responsible for reviewing all quotes, orders, and acknowledgments to ensure accuracy. Orders will not be scheduled until all required information has been provided. A minimum order value of $25 is required.
Upon credit approval, orders will be manufactured and invoiced according to the details listed on the order acknowledgment. Customers are responsible for reporting any discrepancies in the acknowledgment within 48 hours of receipt. Shipment dates are subject to change and may differ from acknowledged dates if credit approval is delayed or if manufacturing issues arise. Orders placed on credit hold will be scheduled for shipment only after the hold has been lifted.
Installation of the product by the Customer constitutes acceptance of the product in its delivered condition, without exception.
Claridge reserves the right to modify materials, components, or designs, and to discontinue models, options, or parts at any time without prior notice. All prices are subject to change without notice.
Prices are valid for 90 days and apply only to the quantities specified in the quote request, unless otherwise stated. All pricing is provided in U.S. Dollars. Additional fees may apply for any special requirements not included in the original quote request.
Claridge reserves the right to apply additional charges to the invoice for orders revised after manufacturing has begun. All changes must be made in writing.
For customers with approved credit, all merchandise will be invoiced upon shipment under standard net‑30‑day terms. The Customer agrees that Claridge may assess interest charges of 1.5% per month on any invoice not paid within the stated terms. The Customer further acknowledges that Claridge may modify payment terms, suspend shipments, or decline new orders for any account that becomes delinquent.
The Customer agrees that Claridge maintains a security interest in all merchandise sold to the Customer until all monies have been paid to Claridge for said merchandise.
All orders are considered firm and may be canceled only with Claridge’s written consent. Claridge reserves the right to apply a cancellation fee to any order canceled by the Customer.
Claridge recommends photographing any product damage, packaging damage, or suspected concealed damage. All products must be inspected immediately upon receipt. While Claridge will make every effort to ship using the Customer’s preferred freight carrier, Claridge is not responsible for damage that occurs in transit when shipments are made via third‑party or collect freight. In cases of visible freight damage, the Consignee must document the damage on the freight bill and notify the carrier immediately to request an inspection. Damage reports must be submitted to Claridge within 5 days of delivery. Failure to report visible damage or loss within this period is the responsibility of the Consignee. Any concealed damage identified more than 5 business days after receipt is solely the Consignee’s responsibility.
If Claridge is unable to ship products as scheduled due to circumstances beyond its reasonable control (force majeure), the shipment date will be extended as necessary to account for the delay, as determined by Claridge.
Requests to change the shipping address must be submitted at least 14 calendar days before the estimated ship date. Address changes requested within 14 days of shipment, or after the order has shipped, require prior approval and may result in delays. Any additional costs associated with late address changes—including re‑delivery, rerouting, additional freight charges, storage, detention, re‑handling, or restocking—will be billed to the Customer. Original ship dates are not guaranteed once a late change request is made.
Orders will be shipped upon completion. If the Customer is unable or unwilling to accept delivery as scheduled, the merchandise may be redirected to a storage facility at the Customer’s expense or held at a Claridge facility for an additional fee.
Claridge products are made to order and are not eligible for return. Claridge reserves the right to refuse returns of any custom-made or specialty items. All approved returns must be prepaid by the Customer and may be subject to a restocking fee of up to 25%. Returned merchandise must be unused and properly packaged in its original shipping carton.
Claridge warrants its products for the following periods from the date of purchase when installed correctly and under normal conditions:
All labor, travel, lodging, and any other associated expenses incurred in connection with service, support, or replacement shall be the sole responsibility of the Customer.
Modifications to standard products are available. Contact customer service for quotations. When custom graphics or custom logos are part of any order, customer asserts that it owns or has been licensed the right to any marks or copyrights being used by Claridge at Customer’s request. Customer agrees to fully indemnify Claridge for any dispute related to the ownership of, or royalties due on, the marks or copyrights.
Slight color variations may occur on surface materials. Claridge cannot be held responsible for reasonable variances.
Claridge is not responsible for special fabrics that, in its judgment, may produce unsatisfactory results for the intended application when using standard manufacturing methods. Sampling, testing, and approval are required.
In jurisdictions where Claridge is registered to collect sales & use tax (SUT), Claridge will charge any applicable taxes on non-exempt orders per the SUT rate and requirements of the local jurisdiction. A current tax exemption or resale certificate must be provided to Claridge, prior to invoicing, if the Customer claims exemption from SUT. In jurisdictions where Claridge does not have a SUT registration, the Customer is responsible for collecting and remitting all applicable SUT directly to its taxing authority.
Claridge’s total cumulative liability to the Customer shall not exceed the purchase price of the goods alleged to be defective. This remedy is the Customer’s sole and exclusive remedy. The Customer is not entitled to recover any consequential or special damages.
These terms and conditions are incorporated into all purchase orders, quotes, order acknowledgments, and any subsequent actions related to products sold by Claridge. They supersede any conflicting terms or conditions contained in the Customer’s purchase order. Claridge reserves the right to modify, amend, expand, or discontinue any of the policies or programs described above.
All inquiries and correspondence should be directed to:
Claridge Products and Equipment, Inc.
P. O. Box 910, Harrison, AR 72602-0910
Phone: 870-743-2200
Toll-Free: 800-434-4610
E-mail: [email protected]